Service Policy

Last updated: September 2026

Service requests

Availability is subject to location, technician capacity, lift type and site access. An enquiry is reviewed before a visit or service is confirmed.

Inspection and quotation

Installation, modernization and major repair work may require a site inspection. Estimates can change if concealed conditions, additional parts or different technical requirements are found.

Customer responsibilities

Customers should provide safe access, accurate equipment details and relevant maintenance history. Lifts with safety concerns should not be operated until assessed by a qualified professional.

Parts and completion

Parts availability and manufacturer compatibility may affect timelines. Exact warranty, payment and completion terms are provided with the applicable written quotation or invoice.